Return & Exchange Requirements
XGIMI has the right to reject the return if the product/shipment does not meet the above requirements.
For purchases not made directly on the official XGIMI website, please contact relevant retailers or platforms for refunds or exchanges.
Please also note that proof of purchase and issue may be required in different forms, such as videos or pictures, to identify the product and problem described.
If the product is not returned within 30 days after the start of the warranty claim, the warranty application is invalid. If the warranty service needs to be continued, the warranty application must be renewed. If the warranty period has expired during the reapplication process, services will be handled according to the out-of-warranty policy.
During the warranty period, the seller shall bear the round-trip shipping costs incurred by replacement/repair for non-human-caused quality issues. The seller shall also be liable for any damage to the product sent or returned with a prepaid shipping label. The seller shall not be liable for any damage to the product when returned by the buyer.
Buyer in the Following Situation Will Cover Shipping Costs: